Política de reembolso

Refund & Return Policy

At PetMia™, we want you to be satisfied with your purchase.

14-Day Return Period
You may request a return within 14 days of receiving your order, subject to applicable consumer rights and the conditions below.

To be eligible for a return, the product should be returned in the same condition in which it was received, with all included components and, where applicable, its original packaging. Please keep your proof of purchase.

How to Request a Return
To start a return, please contact us through the contact details provided on our store. We will provide you with the necessary return instructions.

Please do not send a product back without first contacting us.

Damaged, Defective or Incorrect Items
Please inspect your order when it arrives. If your item is damaged, defective, or you receive the wrong item, contact us as soon as possible so we can assess the issue and provide an appropriate solution.

Refunds
Once a returned item has been received and inspected, we will notify you about the status of your refund. If approved, the refund will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.

Right of Withdrawal
Where applicable, customers in the European Union have the legal right to withdraw from eligible distance purchases within 14 days, subject to the conditions and exceptions provided by applicable consumer law.

Return Shipping Costs
Unless the item is defective, damaged, incorrect, or applicable law requires otherwise, the customer is responsible for the direct cost of returning the product.

Contact
For questions about returns or refunds, please contact us through the contact details available on our store.